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On 02 refresh

Benlfc1990
Level 1: Joiner
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I owe this month's bill and I owe £104 on my device, can you pay like a bigger amount off your device and then again a week later and upgrade or do you have to pay your bill first to be able to pay of your device?
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Bambino
Level 78: King of Kings
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@Benlfc1990  You'll need to speak to customer service, but I would think that you will at minimum have to pay this month's bill before you can upgrade. Also take a look at what it says on your MyO2 page about when you can upgrade. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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madasaf1sh
Level 67: Unsung hero
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Once you have paid the device off, you are free to upgrade however if this months bill includes arrears you may have to wait, and the airtime will have to be paid off first.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Martin-O2
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Hey @Benlfc1990 did you have a chat with customer services about this yet and if so what was the result? 

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