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Old sim

Harrietmartin
Level 1: Joiner
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on ‎06-12-2023 20:16

on ‎06-12-2023 20:16

I’m still receiving a bill for an old number ending in 339 even tho I was told it was cancelled in October and my finally bill would be November but I’m still being billed for it 

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Bambino
Level 84: Resplendent
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on ‎06-12-2023 21:11

on ‎06-12-2023 21:11

@Harrietmartin How did you cancel? Did you use this guide?: Cancelling your contract - An updated guide - O2 Community

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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on ‎06-12-2023 22:01

on ‎06-12-2023 22:01

@Harrietmartin 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

You can get in touch with Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you.
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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