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O2 won't port my old number

mary_gg
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I took out a new monthly contract with O2 on 20th January, 13 days ago. The O2 sales assistant got a PAC code from GiffGaff and put in the request to port my old number. I have had two online chats, a conversation back at the O2 shop, endless reassurance, and restarted my phone multiple times, but my phone is still on the number in the O2 SIM I was given on 20th January. What do I have to do to get my number ported?

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Enlli
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I'll ask one of our forum advisors to take a look @mary_gg 

@O2Sarah-  Can you help please?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

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Enlli
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I'll ask one of our forum advisors to take a look @mary_gg 

@O2Sarah-  Can you help please?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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gmarkj
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At any point have you had a text confirming the number is moving @mary_gg ?

If not then the request has not been completed correctly.

Can you see if you can get it done @O2Sarah- ?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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mary_gg
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No I have never had a text confirming the number is moving (nor was I asked that by any of the O2 staf I have been in contact with)

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O2Sarah-
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Thanks for the tag @Enlli and @gmarkj 

@mary_gg I will send you a private message so we can check your account. 

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Breanna
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Hi @mary_gg any luck with this?

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mary_gg
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After posting on the community my old number has now been ported and my phone is up and running as I want - success! Thank you to Sarah and all those who have helped.

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Breanna
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Great news and big thanks to @O2Sarah-!

 

Thanks for the update @mary_gg :grin:

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