I am in the process of moving my account to O2. Having filled in the relevant online forms to do so, O2 text me to say they are unable to port my old number so I ring the number given on the text. I am then asked for a login pw which they want me to give over the phone?!! Apparently it is not my online login and I don't have any other. Because I don't have the pw they will not talk any further. I ask to speak to Yolanda's line manager (Yolanda wont give any further information as to her identity) but I am informed that without said password I am unable to speak to a line manager. I have tried to contact O2 through the online help, however this is apparently busy and as such could not onto it. Basically I have no other ways of contacting O2 which is strange since they are the ones asking me to do so. Yours in total frustration as a new customer 😞
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