O2 refresh

[Anonymous]

Hi, i've recently got an O2 upgrade on O2 refresh. The person i spoke to in customer services told me that i could pay my phone off earlier and then cancel my airtime contract when i wanted to. But if i have  a 24 month contract, wouldnt i have pay off the remaining airtime plan in full as well. Is this true?

Stuart

[Anonymous]

Hi.

Clarification here ;

What if I want to leave O2 and end my O2 Refresh plan?
You just need to pay off whatever's left on your Phone Plan. Then you can either sign up to a new plan, or leave O2. If you'd like to leave O2, after you pay off your Phone Plan, ask us for your PAC code or give us notice to cancel your account.

If O2 Refresh makes it easy to leave by just paying off your phone, aren't you afraid all your customers will leave?
O2 Refresh gives customers the freedom to leave and therefore, we think, the confidence to stay. There are plenty of perks when you're an O2 customer. Exclusive offers and experiences with Priority Moments. Queue jumping with Priority Tickets. Behind-the-scenes access with Priority Sports. Not to mention free O2 Wifi, and cash for your phone with O2 Recycle. And now with O2 Refresh, the freedom to get a new phone whenever you want to.


http://www.o2.co.uk/refresh/frequent-questions

[MI5]

Once you have paid the phone off you are free to cancel the airtime agreement at any time regardless of length of contract remaining.

[Anonymous]

But do i have to pay off the remaining airtime months left in full?

[Anonymous]

You just pay your phone plan off and give notice to leave or ask for a PAC Code to move your number to another network.

It's all in the link I've posted.

If you want further clarification or peace of mind ring Cs on 202.

[MI5 · Accepted solution]

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@Anonymous wrote:
But do i have to pay off the remaining airtime months left in full?

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In short..... No

[Anonymous]

Thanks "NO" answer is all i needed

[Anonymous]

Glad you got your answer

[Anonymous]

Thanks

[Anonymous]

Awesome.