O2 refresh contract expiry and porting old number

[Anonymous]

Hi all, just a quick query regarding the cancellation of my o2 contract.

My contract is due to expire at the end of this month (31/12/15) and i have found a new deal via a third party that i will be signing up for. However the third party deal is still on the o2 network.

I have recently spoke to one of the agents on live chat and they informed me that once i receive my new handset i can contact them and ask them to port my current number across to the new handset and this will also automatically cancel my contract with o2.

I was just wondering if anyone can confirm this to be true as it seems a little too simple, as i have been led to believe it was quite a lengthy process

Thanks in advance

[MI5 · Accepted solution]

No, that's exactly all you need to do.
You will get 2 bills though in Jan, your final one for old contract and the first one for new contract.

[Anonymous]

Wow, thanks for your quick reply.

Thats great i have been told by friends it can become very confusing when switching contracts etc but seems pretty straightforward.

I dont suppose you know how long it takes to transfer an old number to a new handset?

[jonsie]

Two or three days....

[Anonymous]

Thanks a lot

[Bambino]

Your number does not port to the handset. It would have to be swapped to a new sim card if you're getting one.

[Anonymous]

Be aware that you cannot get a refresh deal through a third party, you will be locked into a standard 24 month contract 

[viridis]

Don't the 3rd party do upgrades?
Upgrading your current agreement is surely much easier?

[MI5]

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@viridis wrote:
Don't the 3rd party do upgrades?
Upgrading your current agreement is surely much easier?

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Typically new contracts are cheaper than upgrades through the likes of CPW etc.....

[jonsie]

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@MI5 wrote:

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@viridis wrote:
Don't the 3rd party do upgrades?
Upgrading your current agreement is surely much easier?

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Typically new contracts are cheaper than upgrades through the likes of CPW etc.....

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Which is completely wrong.  Why should you have to go through an independent?  Surely O2 should be able to compete on prices...