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O2 ported my number to someone else

mc_wardy
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I ported all my families Sims to o2 3 went through ok. The 4th sim O2 ported the number to someone else!  Basically a random man has my wife's phone number!  I have phone, I have chatted, I have tweeted, I have been into a shop, I have emailed and no one seems to care, this is a massive privacy and security concern for my wife and they don't seem to care.  I have spoken and text the accidental owner of my wife's numbers and he is just as frustrated, and suggestions please?

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mc_wardy
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Thanks for the follow-up, I just spoken to support again and they have submitted a port in exception, Norma was supper helpful!  

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MI5
Level 94: Supreme
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@O2KyleW 

Can you help @mc_wardy please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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mc_wardy
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Thanks for the follow-up, I just spoken to support again and they have submitted a port in exception, Norma was supper helpful!  

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