cancel
Showing results for 
Search instead for 
Did you mean: 

O2 open Discount - contract over 28 days old error

StaceyS
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Just bought a new phone today and new contract. Work for Police Service, was given the code to use in O2 Open to get a discount on my bill. I have verified my email etc. but when I click on my number it show an error - You can’t get an O2 Open discount with this number as it’s been over 28 days since the contract started: 20/09/2019 - this  would have been my last contract which ended this morning. Am I to quick to try and apply the discount? 

 

Thanks

Message 1 of 5
887 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143421 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@StaceyS 

Give it 48 hours to catch up and try again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 5
879 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 143421 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@StaceyS 

Give it 48 hours to catch up and try again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
880 Views

Martin-O2
Former Staff
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Hey @StaceyS any luck getting this one sorted out? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 5
855 Views

StaceyS
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

yes, all sorted thanks 

Message 4 of 5
848 Views

Rachael333
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi Stacey slight_smile

 

I'm having the exact same issue here. Took out a new contract last night with the same mobile number, go to add the discount, and it says : You can’t get an O2 Open discount with this number as it’s been over 28 days since the contract started: 07/03/2020 - this would have been my old contract which ended in Feb - why has it not registered that i have a new contract yet? Although it was late last night I took it out...

 

 

Help please, much appreciated.

 

Thanks

Message 5 of 5
491 Views