O2 have wrecked my credit rating

[Anonymous]

I used to have an O2 pay monthly device and tarriff. I decided to pay off the device early and cancelled my tariff. This was all done late 2017.

Now I have had a mortgage application declined because my credit file shows that I have an outstanding loan with O2 that I have not paid for 4 months!

Who can I contact in O2 to correct this? This is a serior error on O2 part which has now caused a huge issue for me.

Thanks

[MI5]

@O2Kyle may be able to help?

[O2Kyle]

Thanks @MI5 

@Woodrow92  As with the others in this post, i can provide you with contact information for our dedicated team at O2 who would be able to assist with this, but the data would need to be handled by them. Would you like to message you with what you're going to need?

[Woodrow92]

Yes please if you could, and also please can you advise what the standard turn around time is for reviewing the data?

[Woodrow92]

@O2Kyle
Sorry forgot to tag you in the response