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O2 data allowance

Anonymous
Not applicable

Hi i have a 1g limit on my tariff i keep on getting messages that my limit has been used but when i check my usage i've only used 360mb from the date my data limit has been refreshed. 

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aldaweb
Level 26: Upbeat
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Registered:

If you're checking online you may have a similar problem to me (see here) where the allowance given in one part of the site or from the O2 App does not tally with what should be there from the Data bolt on.

 

I've contacted customer services who are looking into it. 

iPhone 12 Pro (O2 ), Note 10+(EE), iPad Pro LTE (EE), .

Reviews: iPhone-X-first-impressions ¦ Blackberry Classic ¦ Blackberry Z30 ¦ Nokia Lumia 1020 ¦ Samsung S4 Mini Part 1 ¦ Samsung S4 Mini Pt. 2

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Anonymous
Not applicable
Are you sure it is the correct date you are setting?

Remember your refresh date is 14 days before the date which the money is taken out your bank.

Check on the Recent Charges section of your bill for an accurate billed usage.
Message 2 of 3
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aldaweb
Level 26: Upbeat
  • 1717 Posts
  • 49 Topics
  • 65 Solutions
Registered:

If you're checking online you may have a similar problem to me (see here) where the allowance given in one part of the site or from the O2 App does not tally with what should be there from the Data bolt on.

 

I've contacted customer services who are looking into it. 

iPhone 12 Pro (O2 ), Note 10+(EE), iPad Pro LTE (EE), .

Reviews: iPhone-X-first-impressions ¦ Blackberry Classic ¦ Blackberry Z30 ¦ Nokia Lumia 1020 ¦ Samsung S4 Mini Part 1 ¦ Samsung S4 Mini Pt. 2

View solution in original post

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