Hi I have multiply o2 accounts , one for my son, one for my daughter and my wife. They all have monthly contracts my wife is the only one who keep within here monthly usage , which is £25.03 per month. Although the other two have contract amounts of £37 and £25 they both overrun and this month they cost £209 between them, that + my wifes £25 gave me a total O2 bill of just over £225 for the Month Of JAN 2011. In both cases the overrun is on calls not data or texts. Please advise how I can best manage these accounts - many thanks. Liam
Probably a bit late now, but I would have put the offspring on Pay as you go, then if you give them a monthly allowance they pay for what they need from that, hassle over! I think some phone operators will let you set a maximum spend, but I don't think O2 do it.
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If the individual contracts are overrunning then perhaps moving up to another tariff would be better control. Saying that, its the type of calls that would be in question as it could be the dreaded premium calls or worse, 0800 numbers which are chargeable and are stated as such when you try to ring it (with the first zero).
If it's just standard calls that are making them go over move them up to the next Plan, normally an increase of like £5 or £10 but should easily cover the extra £20/25 of calls they are making. Give o2 a call and get them to check usuage and see which Plan would be best for them, will save you the overages for an extra £5 or so.