cancel
Showing results for 
Search instead for 
Did you mean: 

O2 app not working

Anonymous
Not applicable
Is the o2 app down wanna make a payment but says come back later o2 cut me phone off so can't even ring to pay
Message 1 of 7
1,491 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 124013 Posts
  • 612 Topics
  • 20105 Solutions
Registered:
Have a look at the different ways to pay here for help.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 3 of 7
1,471 Views
6 REPLIES 6

Bambino
Level 74: Whizz kid
  • 18746 Posts
  • 914 Topics
  • 2316 Solutions
Registered:

@Anonymous O2 update their systems overnight, so you haven't picked an ideal time to be paying your overdue bill. There wouldn't be anyone available at this time of night to speak to either, even if your phone was working. You could avoid problems like this by setting up a Direct Debit, which is normally the recommended way to pay.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 7
1,485 Views

MI5
Level 94: Supreme
  • 124013 Posts
  • 612 Topics
  • 20105 Solutions
Registered:
Have a look at the different ways to pay here for help.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 3 of 7
1,472 Views

Anonymous
Not applicable
It would have been offline for maintenance like it is every night
Message 4 of 7
1,453 Views

jonsie
Level 94: Supreme
  • 86580 Posts
  • 594 Topics
  • 4987 Solutions
Registered:

I'd the phone has been cut off they may well want to speak to you hence My O2 not allowing you to make a payment. It only goes down for maintenance around an hour tops at midnight. 

Message 5 of 7
1,413 Views

Anonymous
Not applicable

Then again the app on my iPhone has been playing around again. The live coverage checker was saying there is a faulty mast in my area yet I had full signal & was sending & receiving messages

Message 6 of 7
1,411 Views

Martin-O2
  • 7882 Posts
  • 741 Topics
  • 93 Solutions
Registered:

Hey @Anonymous are you still having issues with this? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 7 of 7
1,386 Views