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O2 Travel

MartynW
Level 1: Joiner
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I am currently in the United States. I travelled here on Nov 9th. I have just received notification of my latest bill and find a daily charge of £4.16 adding up to £104.

I do not recall ordering this service, and have only used the phone sparingly for text messages.

I would like someone to explain why I am being charged so much.

Thanks, Martyn

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gmarkj
Level 57: Major
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It sounds as though you are paying the daily charge which gives you 120 minutes of calls and 120 texts for £4.99 (after tax).
See advice on the link below:
https://community.o2.co.uk/t5/How-to-Guides/O2-Contract-with-O2-Travel-Inclusive-75-Free-Countries-a...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 57: Major
  • 8263 Posts
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Registered:
It sounds as though you are paying the daily charge which gives you 120 minutes of calls and 120 texts for £4.99 (after tax).
See advice on the link below:
https://community.o2.co.uk/t5/How-to-Guides/O2-Contract-with-O2-Travel-Inclusive-75-Free-Countries-a...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Cleoriff
Level 94: Supreme
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Hi @MartynW

You will be charged at international rates if you dont have O2 Travel Bolt on or O2 travel Exclusive. These should have been checked before you left home

https://www.o2.co.uk/shop/international/using-phone-abroad

It appears you have O2 Travel. The daily rate is £4.99 per day. This charge will be triggered if you send one text

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Cleoriff
Level 94: Supreme
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Our usual advice is to use Wifi wherever possible. Keep in touch with friends and family via Messenger Whatsapp and Skype. If using WiFi... Turn data roaming/mobile data off and you wont be charged.

Also Voicemail should be off.

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Marjo
Former Staff
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Hi @MartynW, sorry to hear that you've had unexpected charges on your bill. Would the above information from our members @gmarkj and @Cleoriff help explain this for you? slight_smile Please let us know how you're getting on.

 

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