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O2 Travel confusion - please help !

DB10
Level 1: Joiner
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i’m slightly confused if anyone can help please.

My daughter is in Kenya. 
Even though I have o2 travel bolt on (£6 per day) I was advised Kenya wasn’t one of the countries covered and charges from Kenya would be very expensive. 

looking at my bill this morning (photos attached)

I have been charged £6 for the O2 travel bolt on for yesterday, but all of the calls made are showing as part of her allowance ??!! 

All showing as £0.00 (this call was part of your allowance)

 

The answer is probably really obvious, but if anyone could explain, I would be very grateful

 

 

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MI5
Level 94: Supreme
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@DB10 

Kenya is included in the Ultimate Zone bolt on, so calls etc will be included in that.

 

Which destinations are included in our Inclusive Zone Ultimate?​

The 75 destinations included in our Inclusive Zone Ultimate are: Albania, Anguilla, Argentina, Aruba, Australia, Bahamas, Bangladesh, Barbados, Belarus, Bermuda, Botswana, Brazil, British Virgin Islands, Canada, Cape Verde, Cayman Islands, Chile, China, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ghana, Greenland, Grenada, Guatemala, Guinea, Guyana, Honduras, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Kenya, Madagascar, Malaysia, Mexico, Moldova, Montenegro, Montserrat, Myanmar, Netherlands Antilles, New Zealand, Nicaragua, Nigeria, Pakistan, Panama, Paraguay, Peru, Qatar, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Singapore, South Africa, Sri Lanka, Suriname, Thailand, Trinidad and Tobago, Turkey, Turks & Caicos, Ukraine, United Arab Emirates, Uruguay, USA, Venezuela, Yemen, Zambia​

 

Also, it's not a good idea to post personal details on a public forum, delete screenshot if you can please.

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147642 Posts
  • 639 Topics
  • 28345 Solutions
Registered:

@DB10 

Kenya is included in the Ultimate Zone bolt on, so calls etc will be included in that.

 

Which destinations are included in our Inclusive Zone Ultimate?​

The 75 destinations included in our Inclusive Zone Ultimate are: Albania, Anguilla, Argentina, Aruba, Australia, Bahamas, Bangladesh, Barbados, Belarus, Bermuda, Botswana, Brazil, British Virgin Islands, Canada, Cape Verde, Cayman Islands, Chile, China, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ghana, Greenland, Grenada, Guatemala, Guinea, Guyana, Honduras, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Kenya, Madagascar, Malaysia, Mexico, Moldova, Montenegro, Montserrat, Myanmar, Netherlands Antilles, New Zealand, Nicaragua, Nigeria, Pakistan, Panama, Paraguay, Peru, Qatar, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Singapore, South Africa, Sri Lanka, Suriname, Thailand, Trinidad and Tobago, Turkey, Turks & Caicos, Ukraine, United Arab Emirates, Uruguay, USA, Venezuela, Yemen, Zambia​

 

Also, it's not a good idea to post personal details on a public forum, delete screenshot if you can please.

Flagged.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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