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O2 Surprises - free texts not coming through?

Anonymous
Not applicable
I topped up a few days ago, my surprise being free UK texts to UK networks over this weekend (now) , Saturday and Sunday. Despite receiving two texts confirming my surprise and reminding me about it, I have not actually received any free texts today, being Saturday (whenever I text someone, it deducts the normal amount of 10p everytime!).
I have tried to call O2 customer service about this, but they were unavailable, and I'm not sure which number to call about O2 surprises. Help? :robotindifferent:
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jonsie
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Anonymous
Not applicable
Thanks for this. I was put through to an O2 advisor and he has settled the situation.
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Anonymous
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how can i contact o2 or samsung s3100 advisor please
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jonsie
Level 94: Supreme
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Use the'contact us' link at the foot of the O2 home page.
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