Solved: O2 Recycle for the S8

Anonymous · ‎30-03-2017

Upgrading to the S8 today, but wanting to recycle my S6 Edge 64gb to credit towards the new airtime bill on the S8 contract. However, I'm not entirely sure how this works with a pre-order phone.

If I select the recycle option at checkout, do I need to immediately send my phone to you to get the credit, or can I wait until I receive the S8 to do so? Can't really send it now as I don't have a replacement to use in the meantime.

MI5 · ‎30-03-2017

Yes of course.
It's easier to do it that way if you want to ensure you are never without a phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎30-03-2017

You have up to 7 days to send the phone in.
T&C's here https://www.o2recycle.co.uk/terms.aspx

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎30-03-2017

Is recycle an option outside of the contract process?

By that I mean. Can I preorder the S8, and then once I have it, recycle my S6?

MI5 · ‎30-03-2017

Yes of course.
It's easier to do it that way if you want to ensure you are never without a phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎30-03-2017

Fantastic!

Thanks for the help

MI5 · ‎30-03-2017

Good luck and hope you enjoy the phone

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

MercedesS · ‎30-03-2017

Hello @Anonymous, nice to know they've helped you

We really appreciate the help @MI5

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