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O2 Pay monthly SIM- not showing option to use Wifi Calling on Oneplus5 or Nokia x20

Pat99
Level 1: Joiner
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Registered:

Hi , I bought a new SIM only plan after checking that it was supported by the phone and O2.

When trying to set up, the options do not appear, even though the official supported device list includes both phonesO2 Supported device List

 

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MI5
Level 94: Supreme
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Registered:

@Pat99 

You need O2 to enable wifi calling on your account first then you must turn it on in your MyO2. 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

 

wifi on.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127071 Posts
  • 614 Topics
  • 21943 Solutions
Registered:

@Pat99 

You need O2 to enable wifi calling on your account first then you must turn it on in your MyO2. 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

 

wifi on.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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