O2 Open - what do you get ?

[Anonymous]

I upgraded my phone in September 2013 via an O2 store and used the o2 open code to get 30% off the libe rental.

I want to upgrade later this year and after looking on here saw a link which stated that with o2 open you also get 25% off the price of the handset. I emailed O2 to ask why I hadn't got this when I originally upgraded and they said that it is only available when you upgrade over the phone and not in store. 

Nowhere on the poster does it say this and when I upgraded there were o2 open flyers in the shop. She also said that the deal had now changed and that they were now offering £20 off the handset. I asked for a web link to the new deal and she said there wasn't one. All very strange.

Does anyone have the latest info on this deal ? I need to balance up the savings with moving to carphone warehouse who don't offer o2 open but have cheaper tarifs.

tks in advance

[perksie]

Do you have the link that says this?

[Anonymous]

http://www.polfed.org/documents/O2_Perks-nationalPolice_Fed_210613.pdf

[perksie]

That's for the "Help at hand" handset only:

http://static.o2.co.uk/www/docs/kana/help-at-hand-user-guide_280113.pdf

[MI5 · Accepted solution]

That isn't available across all handsets unfortunately.

[Anonymous]

tks. I thought it meant any handset. I hadn't heard of that one before now. I want the s5 as the s6 is useless to me without an sd card and removeable battery. Think carephone warehouse will work out cheaper.

[MI5]

You should get some good deals on the S5 if you shop around......