O2 Live Chat

[Anonymous]

Does anyone know what's happened to Live Chat? It doesn't seem to work any more. I urgently need to contact O2 - in overseas and can't phone and the email service has been shut down. Help!!

[Bambino]

@Anonymous  There have been problems recently with the O2 website. If you are a contract customer you can call O2 customer service free from your mobile on +44 3448090202.

[MI5]

Calling from abroad is free from a contract phone http://www.o2.co.uk/contactus

[Anonymous]

Thanks all. Sadly I'm PAYG, so unable to call from abroad, I think?

[MI5 · Accepted solution]

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@Anonymous wrote:
Thanks all. Sadly I'm PAYG, so unable to call from abroad, I think?

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You can call but it's not free

From abroad

+44 7860 980 202

International rates

[Bambino]

@Anonymous  If your query isn't account related, please ask here. There are several very knowledgeable customers (which we all are here) who may be able to help.

[Anonymous]

My iPad has been stolen. I won't be replacing it and need to cancel my contract. Any ideas most welcome!

[MI5]

Lost or stolen advice here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1...

[Cleoriff]

Info on cancelling contract here if required

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...

[Bambino]

@Anonymous  The links provided above by @MI5 and @Cleoriff should give you all the info you need. Should you have any other questions, feel free to ask. Good luck.:smileywink: