O2 Int. favourites - Line drops every minute

[Anonymous]

I subscribed long ago to International Favourites. I noticed that when using the service to call a mobile the line drops continuously, like every minute or so. The line drops on this side, not theirs, because I can hear a tone that usually means "network error".

The two mobiles I am calling are in Italy, one with operator Wind and one with TIM. Having the same issue on that side with two different operators is quite unlikely. The problem is with O2.

This does NOT happen when calling landlines or when using the inbound "Italian" number.

The problem happens regardless of the connection I have (poor at my place, good at my office). And the line is perfectly ok when I call the two mobiles directly (inflating my bill like a balloon).

I notified your customer service a month ago and again a few days ago. Obviously they gave me a useless pre-cooked answer an didn't solve the problem.

Am I the only one in this situation?

[MI5]

It's not something I use and we haven't got any other recent reports of this issue either.
As an alternative, have you considered http://www.o2.co.uk/apps/world-chat ?

[jonsie]

I can vouch for the quality of the world chat app. It is more expensive than the international favourites but far more reliable in my opinion. Give it a try, you get 6 minutes free....