O2 Credit

[gortonloyal]

I have a £2000 credit given by O2 for charging me for something I have never had, but I want it to go back in my bank, not against further bills, could anyone advise me if this can be done

[MI5]

@gortonloyal 

https://www.o2.co.uk/help/account-and-billing/refunds

Guide: How to find help & contact O2 

[pgn]

Or do it in your MyO2, @gortonloyal - it has been tested and works, but you have to take all at once:

https://accounts.o2.co.uk/signin

Good luck, @gortonloyal 

[Cleoriff]

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@pgn wrote:

Or do it in your MyO2, @gortonloyal - it has been tested and works, but you have to take all at once:

https://accounts.o2.co.uk/signin

Good luck, @gortonloyal 

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Yes @gortonloyal, I was the one who tested it. My credit was in excess of £400+

I thought I would leave about £50 in but no chance of that. It was all or nothing, so I put the £400 back in my bank.

(Initially I didn't think it had worked as I had no notification via email or text from O2)

However, 4 days later it was in my bank.

Best of luck with it 👍