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Edge
Level 1: Joiner
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I had this sim only deal and wanted to keep my number (*****) I got my pAC code did it well was on phone doing my order with your o2 team they told me after 24 hours my sim been in my phone my number will swop over to the ***** and it hasn’t iv explained the number is very important to keep and your team said it will defo work iv home 5 days now with out that number what the hell is goin on

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MI5
Level 94: Supreme
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@Edge 

You'll need to speak to customer service Guide: How to find help & contact O2 

Also remove your number from the forum as it is public. This is not O2.

How to keep your number here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
Level 94: Supreme
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Have you rebooted the phone?
Has the other sim been disconnected yet?
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Marjo
Former Staff
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Hey @Edge , hope you got everything sorted with your account, there's some helpful advice above from @jonsie  and @MI5 . Please do let us know if you get stuck though and need any additional help at any point.

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
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