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Number transfer

jont79
Level 1: Joiner
  • 1 Posts
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Registered:

Hi all, I have a existing SIM only contract with o2 and iv recently just had a new phone and contract via a third party. I'm simply trying to get my old number transferred over to my new account but unfortunately nobody seems to be able to help with this. 

 

Iv tried doing it through web chat twice and iv phoned customer services also and still nothing. They fill out what they need to but nothing and they don't know why the request doesn't happen. This has been going on for over a week now and I'm at a loss at what to do next. 

 

Any help or advice would be greatly appreciated. 

 

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madasaf1sh
Level 77: Grand Master
  • 10867 Posts
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Registered:

@jont79 

 

Follow this guide here Guide: Migration & porting into O2   

Have you paid off any termination fees on the old contract, if it is still in minimum term..

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 77: Grand Master
  • 10867 Posts
  • 59 Topics
  • 3120 Solutions
Registered:

@jont79 

 

Follow this guide here Guide: Migration & porting into O2   

Have you paid off any termination fees on the old contract, if it is still in minimum term..

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 2
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