Number swap from previous network

[Simonbol]

Hi I’ve bunts switched to you and I’m carrying my old number over from my previous network . It’s been 3-4 days and my number hasn’t changed yet ?

[pgn · Accepted solution]

Hi @Simonbol - if you have followed the steps in the final section of the community's Guide: Migration & porting into O2  then the most likely thing that has got in your way is the long holiday weekend (ports run on normal working weekdays only).

To check, reach out to O2 via social media, they can check on the status of your port, links just below this post. Nobody here can access your account.

Good luck, @Simonbol.

[Enlli]

Numbers are not transferred on Weekends and Bank Holidays. So that's Saturday, Sunday, Monday and today out 

If you need to contact O2 tomorrow

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[MI5]

@Simonbol 

Christmas and New Year opening times for customer services.