Number porting

[Chris2676]

Ordered an 02 phone contract online Sunday, And filled out the bring your number form with my PAC code etc, phone is due to be delivered today between 3pm and 7pm, Does anybody know when they will start the number port
Thanks

[Bambino]

@Chris2676 When your old sim stops working the port process will begin. Ports are running very slowly at the moment. It will probably take longer than usual. How long is difficult to say.

[jonsie]

Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808