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Number porting today

softfocus
Level 1: Joiner
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I am due to port my old number today from giffgaff to 02.Request was made yesterday @3pm.
Now both my old sim and 02 sim are only allowing emergency calls.
I keep restarting my phone but still emergency calls only.
How long should this take today?
Thanks.
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O2Leyla
O2 Support
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Hello Soft focus, This can take upto 24 hours on your port date, you are doing the correct thing by restarting your device, if the problem persists you may need a sim swap this can be done via customer services or by popping into a local store with ID and your payment information for security purposes.

Hope this helps.

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O2Leyla
O2 Support
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Hello Soft focus, This can take upto 24 hours on your port date, you are doing the correct thing by restarting your device, if the problem persists you may need a sim swap this can be done via customer services or by popping into a local store with ID and your payment information for security purposes.

Hope this helps.
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softfocus
Level 1: Joiner
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Thanks.
All working now except my old number still shows
on my account
..
Should I do anything?
Thanks
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MI5
Level 94: Supreme
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@softfocus 

Your MyO2 will update in 24 hours or less.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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