Number porting from Three

[Martinmal81]

Hi

Number has been ported across from three today and new number from 02 is still active and old number from three is not recognised. Cannot receive texts on either number. Know there has been issues in the past are these still ongoing?

Thanks 

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[hazymcf]

I've got the same issue today

[Clench]

My issue with all this is that O2 don't provide any number porting confirmation or ongoing updates. The app help facility replied with a comprehensive message referencing the PAC, but you cannot save the reply once you've terminated the session. It's just so totally unsatisfactory. I've lost a number in the past where both providers blame each other. They're good at charging though ...