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Number porting across

NikkiB
Level 1: Joiner
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Registered:
Hi. I’ve transferred from EE to O2. Got my new phone last Thursday. I got a PAC code from EE and inputted it when I signed up to O2. My phone is still using the temporary number. When will my old number come across?
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Cleoriff
Level 94: Supreme
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Registered:

@NikkiB 

Keep rebooting your phone.

If you want to call O2, all numbers are in this guide Guide: Coronavirus Community Help and Support 

*The Game Is On*

Girl in a jacket
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NikkiB
  • 2 Posts
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Registered:
It’s still not working. Nearly a week since I joined o2! It’s causing mayhem with my contacts.
Message 3 of 5
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jonsie
Level 94: Supreme
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Registered:

You need to call customer service @NikkiB 

Any of these numbers

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

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Marjo
Former Staff
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Registered:

Hey there @NikkiB , how are you getting on with your number porting today? It would be great to hear if you managed to get this resolved or if you still need any additional help. slight_smile

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
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