Now past due bill issue

[Slazeus]

I have been trying to contact o2 support for ages now to try and resolve an issue I have paying this months bill on time, the bill is now past due and I still can't pay for around another 2 weeks but I cannot for the life of me get through to any support.

I'd really like to avoid tons of late fees and my service getting interupted but I'm not sure what my options are at this point.

I tried phoning the payment team on 0800 902 0217 but it at the end of the automated section it only gives you an option for urgent fraud issues or stolen phones and says otherwise just use myo2.

I've even tried sending the o2 twitter account a message but I just got hit with a, sorry we're busy check myo2 or the o2 community.

Is there anything else I can try here? 

[madasaf1sh · Accepted solution]

Hi @Slazeus

You can also try 0800 587 4005 and speak to an agent who should be able to connect you through to the payment team

Unfortunately no one on here can access your account.

Good luck, and they should sort it out for you, just be patient

[Slazeus]

Thank You!!

Straight to an agent and the problem solved in 2 minutes.

[madasaf1sh]

Awesome,

Glad they sorted it @Slazeus

Have a good day 🙂