Pound to a Penny they are sending out a new SIM and O2's crazy system has disconnected the old one!
We are a community forum made up of customers like yourself so we can't access accounts however
Message O2 on
Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,
they should be able to help you.
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
