Solved: Not happy

Itswatto4994 · ‎15-07-2021

So I pay for my SIM card and phone separately I’m not happy with the network what so ever 4G hardly works have many other issues is there any chance I can stop paying for the SIM card as I’ve found one that works better

gmarkj · ‎15-07-2021

The only way you can stop paying for the sim is if you paid off the remaining balance on your device @Itswatto4994.
We have a community guide on how to cancel your contract here:
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852
The official advice from o2 is here:
http://www.o2.co.uk/help/account-and-billing/cancelling-your-o2-contract

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

View solution in original post

gmarkj · ‎15-07-2021

The only way you can stop paying for the sim is if you paid off the remaining balance on your device @Itswatto4994.
We have a community guide on how to cancel your contract here:
https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852
The official advice from o2 is here:
http://www.o2.co.uk/help/account-and-billing/cancelling-your-o2-contract

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2

Not happy

Virgin Mobile -> O2 Airtime Discount

new phone do not need device plan just airtime

Final Bill

cancel sim

Unable to watch over 18 material