cancel
Showing results for 
Search instead for 
Did you mean: 

Not had my £3 rewards +other probs

Anonymous
Not applicable

I Unfortunately can not call o2 at the times they are open , and i can not find an email address for them either , But any way i hope someone sees this , First Problem is i claimed my £3 rewards on sunday and still not had it , prob not get it now , then also (having got a I phone but being on pay as you go with 02 with the same number for too many years )when i dont get wifi i turn on mobile data , which i understand will cost me a £1 for so much use as im on an old tarrif but i have lost £3 or £4 over the last few days with it not connecting but still charging me , I need to speak to someone from 02 about this before i go for the hassle of moving suppliers as i need to keep my same number ,Can someone please give me an email address that i might get answers from or can some one from 02 please replie to this , Thanks for your time , Richard

Message 1 of 2
1,821 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Anonymous
Not applicable
Hi.

Please remove your e mail address to stop spam. I've flagged it to the mods.

We are all customers here too apart from a couple if O2 site staff ,so you would need to talk to O2 to get an official response.

Or pm them.
@Toby
@Chiara

If you have moved from another phone to the iPhone then ensure you have the right apn settings
http://www.geeksquad.co.uk/articles/chapter/595-04-how-to-set-apn-settings-for-the-02-mobile-network and or text ACTIVE to 2020. Accept the settings and turn your phone off and on.

E mail is https://www.o2.co.uk/apps/help/help

You can contact O2 online via live chat.

http://www.o2.co.uk/mobile/contactus

They will check your rewards status.

If you don't want to pay £1 per day for 50mb of data use then turn off mobile data in your settings ,or perhaps choose a new tariff with a data bundle in it. You will retain your current mobile number.

Options for Payf tariffs with data bundles included are in your MyO2.

View solution in original post

Message 2 of 2
1,811 Views
1 REPLY 1

Anonymous
Not applicable
Hi.

Please remove your e mail address to stop spam. I've flagged it to the mods.

We are all customers here too apart from a couple if O2 site staff ,so you would need to talk to O2 to get an official response.

Or pm them.
@Toby
@Chiara

If you have moved from another phone to the iPhone then ensure you have the right apn settings
http://www.geeksquad.co.uk/articles/chapter/595-04-how-to-set-apn-settings-for-the-02-mobile-network and or text ACTIVE to 2020. Accept the settings and turn your phone off and on.

E mail is https://www.o2.co.uk/apps/help/help

You can contact O2 online via live chat.

http://www.o2.co.uk/mobile/contactus

They will check your rewards status.

If you don't want to pay £1 per day for 50mb of data use then turn off mobile data in your settings ,or perhaps choose a new tariff with a data bundle in it. You will retain your current mobile number.

Options for Payf tariffs with data bundles included are in your MyO2.

View solution in original post

Message 2 of 2
1,812 Views