Not Receiving Text Messages

[Mumble_Swerve]

My phone has stopped recieving text messages. I can seeemingly send them ok, but I am not recieving them. This seems to have started today, as I recieved text messages yesterday.

[Bambino]

@Mumble_Swerve This seems to be happening to quite a few people recently. You'll need to speak to customer service. Not an easy thing these days: Guide: Coronavirus Community Help and Support 

Because you're not buying anything, O2 doesn't consider your call important, so use the Upgrade, Lost/Stolen, or Fraud option to get through. Otherwise you'll just be disconnected.

Below is alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[Mumble_Swerve]

Thanks, I will give it go. I have tried a few things on the handset, but that doesn't appear to be the issue.

[MI5]

@Anonymous 

Can you help here at all?

[Anonymous]

@MI5 Thanks for the tag @Mumble_Swerve Will private message you regarding the issues.

Many thanks

O2 Simon

[Mumble_Swerve]

Thanks @Anonymous, I will await your message.

[MI5]

@Mumble_Swerve 

Look top right of the page for your messages.

[Mumble_Swerve]

@MI5 Nothing has come through on Private Messages so far.

[MI5]

Anything yet @Mumble_Swerve ?

[Mumble_Swerve]

@MI5 still no private message.

I thought I might have fixed it, as i found a support page about trying to register to another network then back to 02 again. Some messages did come through, but still having issues getting texts from some numbers.