No wificall on new sim only

[JS1996]

Hello there

Had a new sim only go live at 4pm yesterday after o2 migrated my number from my old handset contract. Took a while to get visual voicemail but no wifi calling! Also when making a call 5G switches down to 3G, something that it didn’t do before! Is this normal for the first 24 hours? Had called customer services last night and they said it could take til the evening for it to work

[Cleoriff · Accepted solution]

Hi @JS1996 

As you have a new contract, you need to ask O2 to enable it first Guide: Coronavirus Community Help and Support 

Then you can activate it in your MyO2.