on 08-01-2019 15:20
on 08-01-2019 15:27
on 08-01-2019 15:27
@TaylorPT If your old sim is the same size as the new one you can just use that. If it's a different size you can do a sim swap: https://community.o2.co.uk/t5/How-to-Guides/Sim-Swap-a-mini-guide-2017-update/ba-p/1060675 You can also go into an O2 store if you have one nearby and they will do the swap for you for free. The process is usually very quick.
on 08-01-2019 15:30
08-01-2019 15:34 - edited 08-01-2019 15:35
08-01-2019 15:34 - edited 08-01-2019 15:35
@TaylorPT Have you switched the phone off and back on again? If this doesn't help you will need to contact customer service https://www.o2.co.uk/contactus or go in store. You can call customer service from any phone or on Skype for free on 0800 032 1402
on 08-01-2019 16:20
on 08-01-2019 16:20
You won't be able to do this yourself. Call or possibly go instore if that's practical for you.
on 08-01-2019 16:28
on 08-01-2019 16:28
@TaylorPT you account will be blocked due to losing your old phone and SIM. Customer service will need to remove the restriction before the new SIM will work.