1 ACCEPTED SOLUTION
Accepted Solutions
- 144821 Posts
- 634 Topics
- 27772 Solutions
It can all depend on what data package to are subscribed to on o2’s system which isn’t something you can check yourself, however, it is strange that nothing is working as jonsie says.
It would indicate that international roaming isn’t enabled on that account but only o2 can check that for you so you need to keep on to customer service until they fix it.
It would indicate that international roaming isn’t enabled on that account but only o2 can check that for you so you need to keep on to customer service until they fix it.
- 123226 Posts
- 826 Topics
- 7473 Solutions
Hi @Anonymous Check the APN on the phone that's not working
Change your apn to "mobile.o2.co.uk" and it should work abroad
When you get home you need to call O2 and ask the to change your data package to iData for iPhone, then reset your network settings so the apn is back to "iData.o2.co.uk"
Edited to ask if both phones are using the same network? If not try a manual network selection...
- 144821 Posts
- 634 Topics
- 27772 Solutions
Guarantee the non working phone is not on iData.
Did this account change from an android or other phone or was the account changed recently?
Did this account change from an android or other phone or was the account changed recently?
- 93253 Posts
- 609 Topics
- 6984 Solutions
That would give no data but not no service surely.
Maybe try cleaning the sim card as well as the above.
- 7881 Posts
- 468 Topics
- 55 Solutions
- 144821 Posts
- 634 Topics
- 27772 Solutions
It can all depend on what data package to are subscribed to on o2’s system which isn’t something you can check yourself, however, it is strange that nothing is working as jonsie says.
It would indicate that international roaming isn’t enabled on that account but only o2 can check that for you so you need to keep on to customer service until they fix it.
It would indicate that international roaming isn’t enabled on that account but only o2 can check that for you so you need to keep on to customer service until they fix it.
- 93253 Posts
- 609 Topics
- 6984 Solutions
Have you tried Live chat or did you call them?
It certainly sounds as though it's an account issue.
- 7881 Posts
- 468 Topics
- 55 Solutions
