No order confirmation

[Jess18]

I placed an order of a device with contracted sim on Friday 31st march, I payed the upfront cost as well as the next day delivery. I understand my order had a possibility of not coming on time however, it is now Tuesday the 4th April and I have not even had an email to say my order is in progress. I’ve tried to contact o2 many times with no answers for an update.

[MI5 · Accepted solution]

@Jess18 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

[Jess18]

Thank you for your response. 

I have contacted them a couple times over the last few days, but I will try the other options and see how it goes. 

thanks 

[MI5]

Good luck @Jess18