Solved: No mobile data

Debztar · ‎28-02-2022

I've paid my bill my phone is working but my sons has no mobile network so he can't text or call.

pgn · ‎28-02-2022

If both phones are in a common MyO2 account, you should be able to see why your son's phone is 'blocked', eg for a missed payment, @Debztar.

Also try the troubleshooting tips in this Guide: Is the network down for me or everyone? on your son's phone, @Debztar - it could be a fault with the no-service phone or SIM if all is paid-up correctly.

If you need help from O2, the links to O2 Social Media Team, below this message, should help you get in touch with them.

Good luck!

Links to O2 Social Media Team here

View solution in original post

pgn · ‎28-02-2022

If both phones are in a common MyO2 account, you should be able to see why your son's phone is 'blocked', eg for a missed payment, @Debztar.

Also try the troubleshooting tips in this Guide: Is the network down for me or everyone? on your son's phone, @Debztar - it could be a fault with the no-service phone or SIM if all is paid-up correctly.

If you need help from O2, the links to O2 Social Media Team, below this message, should help you get in touch with them.

Good luck!

Links to O2 Social Media Team here

O2