I am really hoping someone can help me. I have now been a week and a bit without any service on my phone. 5 phone calls to O2, 3 live chats and 2 complaint emails sent (no response received)
Over a week ago, I misplaced my phone for two hours called in to have it blocked and a new sim issued with my same number. 2 hours later I found it called back and they advised they removde the block please allow 24 hours also reactivated my original sim please allow 24 hours. The new sim arrived also tried that no service.
It appears to me that the IMEI block has broken my device as two active simcards are not working in it.
My phone is completely useless.
Now 8 days later and still no service and still no resolve and no futher forward with any advisor or complaints, borrowing other peoples phones to call into o2 to be advised that someone will call me back in 48 hours (I have no number for them to call me back because they haven't fixed what they've broken)
Please someone help me.
@Sian_98 Please stick to your own thread. You have written on 3 and started two this morning. THIS is your thread https://community.o2.co.uk/t5/Discussions-Feedback/This-company-is-abusive-language-removed/m-p/1495... and @O2Lisa is helping you there!!
Veritas Numquam Perit
Apart from a small number everyone on this forum is a CUSTOMER like yourself @Sian_98.
@Cleoriff is trying to help and suggested that you restrict posting to 1 place so that you can get the help you need.
The customer services guru that helps on here (O2Lisa) is sending you a private message to take some details to confirm who you are and provide whatever support she can. This is to help YOU and make sure your details are not public - like the rest of this forum...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here