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No confirmation email

Welshjonny
Level 1: Joiner
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Registered:
I have bought a new handset from the O2 online shop and have not received a confirmation of perchase email as it states you will receive one can anyone help
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Glory1
Level 43: Bright Spark
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Registered:

Hi @Welshjonny

 

You should be aware that O2 don't have a live stock ordering system. So though the phone you purchased may have been shown as in stock, it could well be out of stock.

 

Your best bet is to ring Customer Service http://www.o2.co.uk/contactus, between 8-8:30am is the best time to ring to avoid a long time on hold, and check the current status of your order.

 

Good luck and welcome to the forum. 

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Glory1
Level 43: Bright Spark
  • 10294 Posts
  • 85 Topics
  • 123 Solutions
Registered:

Hi @Welshjonny

 

You should be aware that O2 don't have a live stock ordering system. So though the phone you purchased may have been shown as in stock, it could well be out of stock.

 

Your best bet is to ring Customer Service http://www.o2.co.uk/contactus, between 8-8:30am is the best time to ring to avoid a long time on hold, and check the current status of your order.

 

Good luck and welcome to the forum. 

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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EmilieT
Former Staff
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Good morning @Welshjonny, and welcome to the forum Wave I was wondering if you found out more about your order since you last posted? 

 

On a side note, which exciting new device did you go for?

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