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No access to 3G

Anonymous
Not applicable

I have recently renewed my o2 contract and have received a Nokia Lumia 610.

 

Whilst I can make calls on the phone and access wifi, I cannot seem to get the phone to connect to 3G. 

 

Before anyone suggests, I have texted O2 to activate 3G and MMS. I have also contacted O2 through the live chat system. They have also changed the settings from their end and have confirmed that I do have a compatible sim card.

 

I have reviewed the phone's settings and I have made sure that the data connection is on and that the highest connection speed is listed as 3G. 

 

I have tried accessing 3G far away from any wifi, and even tried turning off wifi to ensure that route is not bypassing 3G.

 

On the screen, in the top right, the little icon shows either G (which I understand represents 3G), or H (which represents wifi), but never 3G.

 

In terms of my account, I have a bolt on to receive 100MB of data per month. 

 

Can anyone suggest a reason that I can't access via 3G

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jonsie
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Check your settings against these:

Try these settings, then reboot the phone:

Internet APN

Access point name: mobile.o2.co.uk

Proxy address: http://mmsc.mmc.o2.co.uk:8002

Proxy port: 8080

Username: o2web

Password: password

 

MMS APN

MMS access point name: O2 Pay Monthly MMS

Proxy address: 193.113.200.195

Proxy port: 8080

Username: o2wap

Password: password

MMSC address: http://mmsc.o2.co.uk:8002

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Message 6 of 13
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perksie
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H is 3G.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 2 of 13
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Anonymous
Not applicable

I still can't access the internet etc. via 3G, even when H is shown.

Message 3 of 13
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perksie
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This could be a known problem:

 

http://discussions.nokia.com/t5/Connectivity/Lumia-610-Data-Connection-Issue-GPRS/td-p/1502708

 

It looks as if you may need the new Network Set up app, which you may have to download over wi-fi.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 4 of 13
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MI5
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Your phone will show "g" which is 2g (low speed), "3g" which is higher speed or "H" which is high speed slight_smile The wifi indicator is separate and looks like a small phone mast. If your phone is showing an "H" and no transfer of data is possible you need to set your phone to use the correct O2 apn.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 13
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jonsie
Level 94: Supreme
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Registered:

Check your settings against these:

Try these settings, then reboot the phone:

Internet APN

Access point name: mobile.o2.co.uk

Proxy address: http://mmsc.mmc.o2.co.uk:8002

Proxy port: 8080

Username: o2web

Password: password

 

MMS APN

MMS access point name: O2 Pay Monthly MMS

Proxy address: 193.113.200.195

Proxy port: 8080

Username: o2wap

Password: password

MMSC address: http://mmsc.o2.co.uk:8002

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Message 6 of 13
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Anonymous
Not applicable
Hah!

You have done what the o2 call centre and live help have not been able to do.

I now have 3g.

Many thanks
Message 7 of 13
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perksie
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Well I'm glad you have sorted it out, but after you said you had reviewed the settings I guess we assumed they were correct.:smileyhappy:

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 8 of 13
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jonsie
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Glad you got it sorted finally slight_smile

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Message 9 of 13
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Anonymous
Not applicable

Its been a while since my previous posts but I'm still having problems with 3g internet connectivity on my Lumia 610.

 

WiFi access is fine.

 

All the settings for 3g are correct on the phone and I even get the 'G' symbol in the top left of the phone. 

 

Whenever I try to access the internet, I get a grey screen and the message "We're having trouble displaying this page." I get the same, regardless of whether I try to access through Bing, IE or Google. I can't even access my O2 account via the app that the phone came with.

 

Curiously though, I am able to receive emails, even when Wifi is turned off, so I assume I am still getting some sort of low-grade connectivity.

 

To reiterate, I am convinced that the 3g set up, included APNs etc. is correct.

 

I have plenty of data allowance left in my personal account.

 

Thanks 

Message 10 of 13
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