Solved: No Service on new upgrade

Anonymous · ‎20-03-2017

I got my new upgrade a week ago and have just got round to setting my phone up but I have NO SERVICE. is there a waiting period before my phone works?

MI5 · ‎20-03-2017

You need to use your old sim card in the new phone or if it's a different size perform a sim swap http://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎20-03-2017

You need to use your old sim card in the new phone or if it's a different size perform a sim swap http://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎20-03-2017

You can also pop into your local o2 store & they will sort it for you

Marjo · ‎28-03-2017

Hey @Anonymous how are you doing? Did you manage to sort out your new phone yet? Any help from the above?

Cheers

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