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No 4 g in France???

Nickybake
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I can’t get 4g in France but my kids can, what can I do??
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MI5
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@Nickybake 

If you're using an iPhone, change your data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Nickybake
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Done that no change!
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MI5
Level 94: Supreme
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@Nickybake 

Make sure it's saved the new settings then reboot phone.

If that doesn't work, try manually searching for a different network.

If still not working, you'll need to call O2 to check for any bars on the account.

http://www.o2.co.uk/contactus 

Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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