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No 3G/4G for over a week

MLW
Level 1: Joiner
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Hi i have had no 3G/4G for over 7 days now but im paying for the service - the website has said a mast is down but has been for over a week?? My partner has EE and that has been working all ok - My postcode is CT10 1DF

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MI5
Level 94: Supreme
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@MLW 

You will need to speak to customer service regarding compensation but O2 will never give out timescales for repairs as there are many factors that can effect timing.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122048 Posts
  • 609 Topics
  • 18860 Solutions
Registered:

@MLW 

You will need to speak to customer service regarding compensation but O2 will never give out timescales for repairs as there are many factors that can effect timing.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Martin-O2
Community Manager
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Is there any update on your mast situation @MLW ? 

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