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Next day delivery didn't arrive

kelsmcc
Level 1: Joiner
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I recently ordered and paid for an upgraded phone on the 11th, and paid for next day delivery, but it never showed up. I got an email from O2 saying it'd "soon be in the couriers hands", but when searching for the tracking number, it just has a question mark. I've been in contact with O2 4 times now. The first time I was forwarded to UK Mail customer service, who promptly hung up on me and told me they couldn't help me. I was then told that UK Mail had marked it as a "customer collection", but neither O2 nor UK Mail has provided me with an address of where I'm supposed to collect it. Neither would provide me with a tracking number either. On my final call, I was told to just "wait it out" and if it wasn't delivered by the end of the week, I'm just to cancel the order. Does anyone know what I can do about this? I have an order number, a parcel number, and that's it. Is there any way for me to find out where my phone is? 

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Bambino
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@O2Simon or @Thomaso1 can you please advise @kelsmcc?

I DO NOT WORK FOR O2



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O2Simon
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@Bambino Thanks for the tag @kelsmcc will private message you regarding the issue.

Many thanks

 

O2Simon

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