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New sim

Tom35675677
Level 1: Joiner
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on ‎22-06-2024 17:30

on ‎22-06-2024 17:30

Hi,

 

I recently moved onto Virgin Media Volt. As part of the package they said I'd get a new phone SIM, with a new number. I said I didn't want a new number and I was told it was OK I could change back to my old number when I've received the new sim.

 

This was a few weeks ago. I still haven't received the new sim. I can't get I touch with an actual person on virgin or on o2 to sort this out! What do I do?

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MI5
Level 94: Supreme
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on ‎22-06-2024 17:48

on ‎22-06-2024 17:48

@Tom35675677 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

Guide: How to find help & contact O2 

Guide: Migration & porting into O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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