New sim won’t activate

Chris1950 · ‎10-05-2024

Hello, I’ve just upgraded my phone and requested a new sim as I don’t have access to my old one. The new one has come with the phone and I have put it into the device. I have tried to text the 20220 number saying SWAP. But this isn’t working and all the other texts I try to send also don’t go through. They all say “waiting for connection” Can I have some help?

MI5 · ‎10-05-2024

@Chris1950

Can you activate it in your MyO2?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎10-05-2024

You start the sim swap from the OLD sim @Chris1950

See if this helps (if using a physical sim)

Guide: Sim Swap: a mini guide 2017 update

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎10-05-2024

@gmarkj wrote:
You start the sim swap from the OLD sim @Chris1950
See if this helps (if using a physical sim)
Guide: Sim Swap: a mini guide 2017 update

@Chris1950 doesn't have access to old sim @gmarkj

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

New sim won’t activate

Apple Watch contract

Porting a number

Apple Watch Ultra

When do I give my phone to o2?

Age restriction