Solved: New phone

Wendydsouza74 · ‎06-01-2021

I just ordered an up grade and it will arrive tomorrow. I am already an o2 customer. I am currently on a Sim only pay as you go and changing to a pay monthly contract. Do I need a new Sim?? I know I didn't when I changed from contract to Sim only.
Help
Thanks

gmarkj · ‎06-01-2021

Yes you will need a new sim as they are slightly different.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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gmarkj · ‎06-01-2021

Yes you will need a new sim as they are slightly different.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

madasaf1sh · ‎06-01-2021

@Wendydsouza74

You can continue with your current sim card, you only need a new sim if your current one doesn't fit or you want to use 5G services

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

MI5 · ‎06-01-2021

@Wendydsouza74

PAYG and Pay monthly sim cards hold different key information, so you will need to use the correct type of sim for your account type.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

madasaf1sh · ‎06-01-2021

@MI5

It may work if already a previous Contract Sim 🙂

But didnt notice the PAYG bit 🙂

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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