New phone

[Kyle98]

Hi guys,

on Wednesday I purchased an iPhone 12 Pro Max, I received an email saying they wanted £255 pounds upfront as my credit isn't 100% I paid this and I got an email saying they have processed my order and I'll be given an update. it's pending on my bank account. Does this mean I've passed the credit check? Or does it mean I've not got the phone and I've got my hopes up

[Cleoriff]

@Kyle98 

It means they are still doing credit checks.

If you want to call O2, all numbers are in this guide Guide: Coronavirus Community Help and Support 

[Kyle98]

Oh thank you, how long does this usually take. I hope I get approved. How will I know if I do or don't? Sorry for the questions I've never ordered a phone until now. I had to pay £255 that's pending still so I hope I get through..

[Cleoriff]

@Kyle98 

You won't hear anything over the weekend. If you want to call them on Monday, use the numbers in the link I posted above. 8am is the best time to call.

[Kyle98]

So hopefully I will hear if I get accepted soon then or not