cancel
Showing results for 
Search instead for 
Did you mean: 

New phone

Neil4
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Upgraded to new phone put new sim card in and it says emergency calls only..but kept same number..

Message 1 of 3
171 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 123933 Posts
  • 612 Topics
  • 20082 Solutions
Registered:

@Neil4 

You need to use your old sim card or if it doesn't fit or you need 5g, start a sim swap from your old sim Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 3
164 Views

Marjo
Former Staff
  • 7880 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hey @Neil4 hope you're well slight_smile Keep us posted on how you're getting on with this - hope everything is now sorted with your SIM and phone. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 3
106 Views